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At TETRA Hearing™, we offer the very best in hearing technology for hunters and shooters. We are so confident that you will love our products, we want you to experience TETRA hearing perfection risk-free with our 30-day money back guarantee.

If you don’t love your TETRA products, you can return them for a full refund as long as you initiate communication within 30 days of purchase.

 

Return Instructions

If you wish to return your devices for a refund, please contact us below for a Return Authorization (RA) form and number within 30 days of the delivery date. You must have an RA number for your return.

  • Refunds will be issued upon receipt and verification of your returned devices, typically within 2-3 days of receipt. CustomShield returns take longer to process.
  • As long as you contact customer service within 30 days of delivery, returns must be postmarked or shipped within 40 days of original purchase.
  • Devices must be returned in good working condition, with no signs of abuse or misuse.
  • TETRA is not responsible for items lost in transit.
  • TETRA cannot accept COD returns. COD packages will be refused.
  • TETRA IS NOT RESPONSIBLE FOR ANY PRODUCT SENT TO US WITHOUT A RETURN AUTHORIZATION

If you plan to use USPS, please send device(s) to: TETRA Returns , PO Box 682068, Franklin, TN 37068. 

If you want to use UPS or FedEx, please send device(s) to: TETRA Returns, 303 Berry Circle, Franklin, TN 37064.

 

START YOUR RETURN BELOW