Returns and Return Policy
At TETRA Hearing™, we offer the very best in hearing technology for hunters and shooters. We are so confident that you will love our products, we want you to experience TETRA hearing perfection risk-free with our 30-day money back guarantee.
If you don’t love your TETRA products, you can return them for a full refund as long as you initiate communication within 30 days of purchase.
If you wish to return your devices for a refund, please contact us below for a Return Authorization (RA) form and number within 30 days of the delivery date. You must have an RA number for your return.
- Refunds will be issued upon receipt and verification of your returned devices, typically within 2-3 days of receipt. CustomShield returns take longer to process.
- As long as you contact customer service within 30 days of delivery, returns must be postmarked or shipped within 40 days of original purchase.
- Devices must be returned in good working condition, with no signs of abuse or misuse.
- TETRA is not responsible for items lost in transit.
- TETRA cannot accept COD returns. COD packages will be refused.
- TETRA IS NOT RESPONSIBLE FOR ANY PRODUCT SENT TO US WITHOUT A RETURN AUTHORIZATION
11511 Mt Vernon Rd NRockvale Tn 37153