• For all returns within our 30-day satisfaction guarantee, please contact our support team first to receive an RMA (Return Merchandise Authorization) number. Once you have your RMA, mail your devices via UPS or FedEx only to:

TETRA Hearing - Returns

11511 Mt. Vernon Rd. N

Rockvale, TN 37153

Please ensure your RMA number is clearly marked on the outside of the package.

• If you are sending your devices in for a programming adjustment or a fit modification, please include a note with your contact information and the specific adjustments needed. Mail them via UPS or FedEx to:

TETRA Hearing - Adjustments

11511 Mt. Vernon Rd. N

Rockvale, TN 37153

• To initiate a repair, please contact TETRA Care to receive a repair order form. Ship the devices and the completed form via UPS or FedEx to:

TETRA Hearing - Repairs

11511 Mt. Vernon Rd. N

Rockvale, TN 37153

We recommend insuring the package for the full value of the devices.